Terms of Service

Please read and agree to terms of service of InterCity.

Welcome to InterCity Coach! Please read these Terms of Service carefully before using our services. By accessing or using our services, you agree to be bound by these terms and conditions. If you do not agree to these terms, please refrain from using our services.

Service Description:

InterCity Coach, operated by Bakawan Sdn Bhd provides transportation services through our fleet of buses. We aim to offer safe, reliable, and efficient transportation to our passengers and their belongings.

Ticketing and Reservations:

2.1. Ticket Purchase: Tickets can be purchased through our website, our counters or authorized ticketing agents. The availability of tickets is subject to seat availability. Children above the age of 2 will need a ticket. 2.2. Reservation Changes: Passengers are allowed to reschedule their travelling period 24 hours before departure, subject to availability and any applicable fees and/or restrictions. Each passengers are eligible to one (1) ticket rescheduling.

2.3. Cancellations and Refunds: No cancellation or refund allowed once purchases are made.

Boarding and Travel:

3.1. Boarding: Passengers must present a valid ticket before boarding the bus.

3.2. Identification: Passengers are required to provide a valid identification document for verification purposes.

3.3. Luggage Policy: Passengers are allowed to carry maximum of 2 pieces luggage (maximum 20kg combined) per passenger, subject to space availability and any applicable restrictions. We reserve the right to refuse oversized or prohibited items. Additional charges may be applied for overweight / oversized items.

3.4. Food Policy: Wet items and/or items with heavy smell are not allowed on board. Carrying or consuming liquor inside the bus is prohibited. We reserve the right to deboard inebriated/drunk passenger.

3.5. Conduct: Passengers are expected to behave respectfully towards other passengers and staff. Any disruptive or unlawful behavior may result in denial of service or removal from the bus.

Schedule and Delays:

4.1. Schedule Adherence: We strive to adhere to the published schedules; however, unforeseen circumstances such as traffic, weather conditions, or mechanical issues may cause delays. We will make reasonable efforts to inform passengers of any significant schedule changes or delays.

4.2. Pick-up Time: We are not obliged to wait beyond the scheduled departure time of the bus. Kindly arrive 15 mins prior to time of scheduled departure. No refund will be entertained for late arriving passengers.

4.3. Liability: We are not liable for any losses or damages arising from delays or missed connections.

Safety and Liability:

5.1. Passenger Safety: Passengers are expected to follow all safety instructions provided by the bus driver or staff.

5.2. Personal Belongings: We are not responsible for any loss, damage, or theft of passengers' personal belongings.

5.3. Limitation of Liability: Our liability for any damages or losses, including personal injury, is limited to the extent permitted by applicable laws and regulations.

Privacy and Data:

6.1. Data Collection: We may collect and store personal information in accordance with our Privacy Policy. By using our services, you consent to the collection and processing of your personal information.

6.2. Data Security: We prioritize the security of your personal information and implement reasonable technical and organizational measures to protect it from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

Amendments and Termination:

7.1. Amendments: We reserve the right to modify or update these Terms of Service at any time.

7.2. Termination: We may terminate or suspend your access to our services without prior notice in case of a breach of these Terms of Service or for any other valid reason.

Governing Law and Jurisdiction:

These Terms of Service shall be governed by and construed in accordance with the laws of Malaysia. The courts in Malaysia shall have exclusive jurisdiction in respect of any disputes arising out of or in connection with this Terms of Service.


If any provision of these Terms of Service is deemed invalid or unenforceable, the remaining provisions shall remain in full force and effect.

Entire Agreement:

These Terms of Service constitute the entire agreement between InterCity Coach and the user, superseding any prior agreements or understandings.

InterCity Coach reserves the right to modify this Terms of Service at any time

By using the services provided by InterCity Coach, you acknowledge that you have read, understood, and agreed to these Terms of Service. If you have any questions or concerns, please contact our customer support for assistance.

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